Refund & Return Policy
At Logo Mantra, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- Products showing signs of use, damage, or missing parts are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your Order Number
- Photos or a video of the product
- Photos of the packaging
We'll arrange a replacement or issue a full refund after verification.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Customized or personalized products
- Items damaged due to misuse
- Products without original packaging
Refund Process
Once your returned item is received and inspected:
- You'll receive an email confirming the status of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchange Policy
We only replace items if they are defective, damaged, or if the wrong product was delivered.
Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- Once the order has been shipped, cancellation is not possible.
Shipping Charges
- Shipping charges are non-refundable unless the return is due to our mistake (wrong or damaged item).
- Customers are responsible for return shipping costs unless otherwise approved.